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Card Care Insurance

Card Care Insurance

Regular price $49.00 NZD
Regular price Sale price $49.00 NZD
Sale Sold out
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Card Care
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Card Care Insurance for Your Custom Metal Debit Card

Secure your luxury custom metal debit card with our exclusive Card Care Insurance. This coverage is designed to protect your investment and ensure you're covered for unexpected events such as theft, damage, forfeiture by the bank, or card expiration.


What's Covered:

  • Theft: In the unfortunate event your card is stolen, we will provide a replacement.

  • Damage: Accidental damage that impacts the functionality of your card.

  • Forfeiture by Bank: If your card is forfeited by the bank for any reason, we’ll replace it.

  • Expiration: If your card expires during the coverage period, we’ll issue a replacement.

  • Loss During Travel: If your card is lost while traveling, we’ll replace it (with supporting documentation from relevant authorities).


Replacement Process:

  • For a nominal fee of $35 per replacement, we’ll send you a new card with the same design as your original.

  • You can utilize this insurance up to two times during the coverage period.

  • A Bank Letter is required, stating the reason for replacement (e.g., theft, damage, forfeiture, expiration).

  • Customers are responsible for the shipping charges to return their old card to us, in addition to the $35 replacement fee.

  • For lost cards, you must provide a police report or documentation from a relevant authority along with your claim.


Coverage Duration:

  • You can choose between a 2-year or 3-year plan, based on your needs.


What’s Not Covered:

  • Wear and Tear: Normal use and aging of the card over time.

  • Scratches: Surface-level cosmetic damage such as scratches and dents.

  • Misuse or Negligence: Loss or damage resulting from intentional misuse or negligence, such as dropping the card or using it in harsh environments.

  • Non-Functional Issues: If the card becomes non-functional due to issues unrelated to its design or structure, such as software malfunctions or connection issues with your bank.


Terms:

  • Insurance must be purchased at the time of buying your custom metal debit card, during the same checkout process.

  • Verification: You must provide a verification email and receipt with a matching name to confirm your card purchase and insurance coverage.

  • For multiple cards or multiple orders, you will need to purchase separate insurance for each card.

  • The $35 fee applies per replacement card, per claim.

  • You may request a replacement up to two times within the coverage period for each card.

  • Customers are responsible for shipping charges to return the old card to us, in addition to the $35 replacement fee.

  • Claims must be submitted within 30 days of the incident to qualify for a replacement.


Additional Notes:

  • This insurance provides peace of mind for your custom card but does not cover damages caused by unauthorized use or incidents involving non-compliant behavior with the card issuer.

  • All replacements will be processed within 5–7 business days after receiving the old card and relevant documentation.


Protect your investment today! Get Card Care Insurance to safeguard your luxury custom card against unexpected incidents. Enjoy the peace of mind knowing your card is covered, wherever life may take you.

Need more information? Contact our customer service team for assistance with your insurance coverage or claims process.


 

Contact Customer Service