FAQ

We're Here to Help

What We Do:

🌟 Transform Your Plastic Card: We turn your old plastic debit or credit card into a stunning, METAL CARD!

🔁 Seamlessly Transferred: Your EMV chip and magnetic strip effortlessly migrate to your new metal card.

Frequently Asked Questions

How Does It Work?

Order and Confirmation: Once you complete your order, you'll receive an email with shipping instructions.

Prepaid Shipping: We'll send you a prepaid shipping label for sending your old card to our facility.

Swift Transformation: We transfer your data to the new metal card using patent-pending technology.

EMV Chip Magic: We extract the chip from your old card and embed it into the metal one.

Fast Turnaround: Delivery in 4–6 business days.

Original Card Returns: You’ll get both your old and new card back.

Important: Your old plastic card will no longer be functional after the chip transfer.

Is My Card Safe?

Your security is our priority. We never ask for PINs or SSNs. You can also send a frozen or inactive card if needed.

Once your card is processed, all personal data is deleted. We’re based in Auckland and use patent-pending tech.

Any Design Is Possible!

Work with our designers to create a custom card. Use our online customizer to place your order.

What's Your Warranty?

We offer a 30-day warranty for defective original purchases (e.g., magnetic strip or EMV chip issues).

Scratches or lost/stolen cards are not covered. Replacements aren't issued for those cases.

What if My Bank Re-issues My Card Due to Fraud?

If this happens within 30 days of receiving your metal card, we'll replace it. We've got you covered.

How Long Does It Take?

From receiving your card to sending back the metal one: 4–6 business days. Same-day processing & fast shipping via NZ Post or Pass the Parcel.

What's the Return Policy?
  • Damaged items: Exchange offered if reported within 7 days.
  • Shipping: Customers pay for return/exchange shipping.
  • No Returns: We do not accept returns for change of mind.
  • Warranty: Only valid within 30 days and for functional defects.

Questions? Contact us at hi@metaswipe.co.nz.

Can I change my design after placing the order?

Once your order is submitted, design changes can only be made if the card hasn’t entered production. Please contact us immediately if you'd like to make changes.

What types of cards can be converted to metal?

We can convert most debit and credit cards from major banks (Visa, Mastercard, AMEX). Prepaid cards, gift cards, and some specialty cards may not be eligible — contact us if you're unsure.

Will this affect contactless payments?

Yes — our metal cards do not support contactless (tap-to-pay). You can still use your phone or smartwatch for tap payments via Apple Pay, Google Pay, etc.

Do you ship internationally?

Currently, we serve customers in New Zealand and Australia. If you’re outside these regions, contact us to see if we can assist.

What happens to my original card if I cancel?

If your card hasn’t been processed yet, we’ll return it safely. If processing has started, we may be unable to cancel. Please contact support as soon as possible.